How do I register? 

Click ‘ATTEND IN-PERSON’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.

How will I gain entry to the event?

Once you have completed your registration you will receive a confirmation email. When you arrive at the venue on the day, please head to the registration desk where you will be provided entry to the event.

Why can't I find any emails related to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

The event can be accessed using most devices and browsers, however, Google Chrome and a strong internet connection are highly recommended. Please also enable cookies and disable all pop-up and ad blockers for seamless access to the broadcast.

The event will be broadcasted on the FT Live app , a unique access link is sent to all delegates from ftlive@ft.com with the subject line 'Your access link for the official FT Live Event App'. If you need your unique code resent, please email ftlive@ft.com.  Please allow 15 minutes between the registration and the FT Live Networking App confirmation code.

Alternatively, you can watch on your mobile by downloading the FT Live event app. 

How do I register? 

Click ‘DIGITAL PASS’ in the toolbar at the top of the page. Once you have selected your preferred pass and completed registration, you will receive a confirmation email with your booking information.

How do I log in to FT Live event app?

TTo login you should use the same email address that you used to register for the event. Please use this link to access app, when prompted insert your unique access code.

If you have specific App related questions, please contact the team using the online form, or contact the support team at support@brella.io.

Which browser should I use?

Our platform supports Google Chrome (strongly recommended), Mozilla Firefox, Apple Safari and Microsoft Edge (Chromium). You may be able to use other browsers, but they are not officially supported and your experience may be adversely affected.
 
Why can I not find any emails to the event?

You may have accidentally unsubscribed. Please contact the FT Live Customer Services Team at ftlive@ft.com or +44 (0) 207 775 6653.

Have you checked if sound is coming out of the correct device? To toggle between multiple outputs connected to your device (e.g. internal speakers, headphones and AirPlay), click the gear icon ⚙️ on the top right of the live-streamed session. You will then be able to select which output and input devices you want to use.

Why can I access a session but nothing is showing on the broadcast?

Our platform requires third party cookies to be enabled and ad-blockers to be switched off.

My device is connected properly, why can I still not hear anything?

If you are confident everything is connected properly, your devices might be accidentally connected to another tool or application. Make sure tools like Zoom, Google Hangouts, WhatsApp, Go To Meeting etc. have been closed prior to starting the session.

Can I access other parts of the site while watching a broadcast?

If you would like to browse other areas of the event i.e Community or Sponsor Hubs, whilst you are watching session, you simply need to open a new tab. You will automatically be logged in.

Pass Queries

What is the cancellation policy?  

If you can no longer attend the conference and you have bought a pass, please contact the FT Live Customer Services Team as soon as possible via email at ftlive@ft.com or by calling +44 (0) 207 775 6653. To find out more about cancellation fees please visit our FT Live Terms and Conditions page.

Can I transfer or upgrade my pass?

If you would like to transfer your pass to another person or upgrade your pass, please contact the FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

Are there discounted passes available?

Early bird passes are available on some events, please check the registration page for more details. If you are booking as part of a group of 6 or more, please contact our FT Live Customer Services Team via email at ftlive@ft.com or by calling +44 (0) 207 775 6653.

Licensing of content

If you are interested in purchasing a clip for review, archive or display purposes, or a transcript/translation, then please complete and send this form. An Executive Interviews representative will contact you promptly.